Accessibility

The Adelaide Entertainment Centre is committed to providing an inclusive and accessible venue for all our guests, and offers a range of accessibility options and facilities to ensure all patrons have an enjoyable event experience.

If you have any questions when you arrive onsite, please see a member of our team at the Cloak Room.


Ticketing & Accessible Seating

The Adelaide Entertainment Centre offers accessible seating (wheelchair and mobility restricted seating) in both the Arena and Theatre, along with seating for accompanying companions.

Patrons with sight impairment who do not wish to sit in general seating areas may also purchase seats in this area.

Please note, all seating is subject to availability at time of booking. For all accessible ticketing and enquiries, please complete an Accessible Seating Booking Form or phone 1300 665 915. Alternatively, you can book via a Ticketek Agency.

Patrons who require hearing assistance can purchase seats in any area of the Arena or Theatre and have access to an FM audio system. Simply bring your FM receiver/headset and tune into 88.3FM.

The Adelaide Entertainment Centre is an affiliate of the Companion Card Program. Companion Card bookings can be made by completing an Accessible Seating Booking Form or phoning 1300 665 915. Alternatively, you can book via a Ticketek Agency.


Accessing Your Seats

Seating in Sections A – P is located on the Arena Floor, accessible via 31 stairs from Doors 2, 4, 19 and 21.

Access to Sections 5 – 32 is via stairs up from the Foyer Level. There are a minimum of seven (7) stairs up to Row A and a maximum of 46 stairs up to Row P.  

Access to Sections 1 – 4 is via stairs down from the Foyer Level. There are a minimum of three (3) stairs down to Row GG and a maximum of 15 stairs down to Row AA.

There are no stairs to the designated wheelchair areas which can be accessed directly from the Foyer (Ground) Level. There are three (3) stairs down to the mobility restricted seating in Row GG.

Retractable, tiered bleacher seating may be utilised at the very rear of the venue for select events staged in the Theatre. Patrons that book these seats are required to climb stairs. 


Arriving at the Centre

Adelaide Entertainment Centre offers a number of designated accessible parking spaces (known as blue bays) close to main entry points. These are clearly identified by the accessibility symbol, which is painted on the ground.

For events/concerts, accessible parking must be pre-booked by phoning the Adelaide Entertainment Centre on (08) 8208 2222. Please have your car registration and Disability Parking Permit number ready when calling. 

Please note, accessible parking is subject to availability at time of booking. A $15 entry fee per vehicle is applicable for concerts/events, payable upon arrival at the car park entry. A valid Disability Parking Permit must be clearly displayed on vehicles at all times, either hanging from the rearview mirror or on the passenger side of the dashboard.

Patrons with reduced mobility are welcome to be dropped by the entrance closest to their ticketed door number. To arrange this access, please speak to our Gate staff on arrival and they will direct you accordingly.


Amenities & Services

Wheelchair access is available at all external entry points to the Arena at Ground Level. Wheelchair access to the Theatre is available at Door 1 (Ground Level) and via Door 3, Door 4 and Door 5 by way of the disabled ramp which services the Theatre Terrace.

Unisex accessible toilet facilities with larger, wider cubicles are available throughout the venue.

All onsite food and beverage outlets in both the Arena and Theatre are accessible via wheelchair.

The Adelaide Entertainment Centre has dedicated first aid facilities onsite, including defibrillators.

The Arena has first aid rooms adjacent to Doors 1 and 12 at Foyer Level, and another located at Arena Floor Level. The Theatre has a first aid room located in its Foyer.

Qualified first aid staff are readily available, with St John’s Ambulance staff in attendance at most concerts.

Please see one of our friendly staff immediately should you or a companion be in need of medical assistance.

The Adelaide Entertainment Centre welcomes registered service animals, including trained guide, hearing and assistance dogs. A water bowl is available at the Arena Cloak Room to provide comfort for service animals if required.