Attending an upcoming event at the Adelaide Entertainment Centre? Here are some important things you should know.
For any additional questions, please do not hesitate to contact us or ask any of our friendly staff upon arrival.
COVID Safe Information
What COVID Safe measures do you have in place at the Adelaide Entertainment Centre?
At Adelaide Entertainment Centre, the health and wellbeing of our patrons and team members remains our priority. We are continuing to actively monitor the situation regarding COVID-19 and are following the latest advice and guidelines issued by SA Health.
To learn more about our COVID Safe measures and current guidelines in South Australia, please click here.
Do I have to be vaccinated to attend an event?
As of Saturday, 14 May, 2022, visitors to the Adelaide Entertainment Centre are not required to show proof of COVID-19 vaccination in order to gain entry.
The Adelaide Entertainment Centre remains committed to providing a COVID Safe environment for all guests. To learn about our COVID Safe measures, please click here.
How do I get my event tickets?
Where is the ticket office located?
The Adelaide Entertainment Centre’s Ticket Office is located by our Orb entrance on Port Road (Please click here to view our location map).
The Ticket Office is open Monday to Tuesday from 11am to 4pm and Wednesday to Friday from 10am to 4pm. On event days, the ticket office opens two hours prior to each performance.
Can I transfer my ticket to someone else?
For information on Ticketek’s Mobile Ticket sharing, please click here.
How do I request accessibility seating?
The Adelaide Entertainment Centre offers accessible seating, including wheelchair and mobility restricted seating, in both the Arena and Theatre, along with seating for accompanying companions. All seating is subject to availability at time of booking.
Detailed information on accessible seating can be found here.
How do I know where my seats are located?
Ticketek will display a seating map prior to checkout which will show which section of the venue your ticket applies to. Your ticket will include your section, row, and seat number.
If you need to change your seating allocation after you’ve completed ticket purchase, exchange requests can be submitted through Ticketek, here. If your event is in less than a week, please contact us.
I have tickets to an upcoming event at Adelaide Entertainment Centre and can no longer attend due to vaccination entry requirements. Who do I contact?
The Venue Hirer is responsible for determining the refund policy pertaining to an event. Adelaide Entertainment Centre is only permitted to issue refunds at the instruction of the Venue Hirer. If an event is to proceed as planned, then it is unlikely that a Venue Hirer will provide refunds as Adelaide Entertainment Centre reserves the right to change Conditions of Entry at any time.
Given our status as a COVID-19 fully vaccinated venue, if you are planning to buy tickets for an upcoming event, please consider vaccination status of you and your guests prior to purchasing. It is recommended that you review Conditions of Entry prior to purchase and immediately ahead of visiting Adelaide Entertainment Centre.
What are the Adelaide Entertainment Centre’s Conditions of Entry?
The Adelaide Entertainment Centre’s Conditions of Entry are available for viewing here.
How early do you recommend I arrive prior to an event?
All patrons are recommended to arrive early to provide enough time to take your seats before your scheduled performance.
With current COVID Safe measures in place, we suggest you allow an additional 15-20 minutes for our entry procedure.
For arrival information, please visit our Getting Here page which includes our venue map along with parking and public transport information.
Which entrance is best to use for my event?
Access to the Adelaide Entertainment Centre is via three different entrances. You can view our venue map with entrances highlighted, here.
Please check your ticket for your best designated entry.
Do you have a limit on bag size?
To help facilitate an efficient entry, we encourage patrons to limit the number and size of bags you bring. Bags must fit comfortably under your seat. Oversized items (bags and backpacks larger than A3 – 40cm x 30cm) are strictly prohibited. Please note, the Adelaide Entertainment Centre does not provide storage facilities for bags onsite.
All bags, including those carrying medical equipment, are subject to inspection upon arrival.
Where can I find merchandise for purchase?
If offered at your specific event, both the Arena and Theatre have dedicated merchandise stand/s with EFTPOS facilities to enable you to purchase event related merchandise.
Please note that the Adelaide Entertainment Centre is a fully cashless venue. We accept payment via card only for all onsite charges, including merchandise. Major credit cards, debit cards and mobile pay (Apple Pay, Google Pay and Samsung Pay) are accepted.
Will food and beverage be available for purchase?
The Adelaide Entertainment Centre has fixed and mobile food and beverage outlets available for Arena and Theatre events within the foyer areas and other public spaces. The Centre offers a wide variety of confectionery, along with soft drinks and alcoholic beverages.
Food items are limited to baguettes, hot chips, wedges, pizza slices, burgers, hot dogs, pies, pasties, and sausage rolls. The range of product offerings may vary from event to event depending on audience size and event type.
To learn more please visit our Eat & Drink page.
Can I use cash for onsite purchases?
As part of our efforts to deliver more efficient service, the Adelaide Entertainment Centre is a fully cashless venue. We accept payment via card only for all onsite charges, including car parking, food, beverage and merchandise. Major credit cards, debit cards and mobile pay (Apple Pay, Google Pay and Samsung Pay) are accepted.
What is your policy on smoking?
The Adelaide Entertainment Centre is a non-smoking venue and smoking within the venue is strictly prohibited. When possible, the Adelaide Entertainment Centre will nominate a secure outdoor smoking area. Please ask our friendly staff for directions.
When will set times be available?
Set times for concerts and performances are provided by the Promoter / Venue Hirer. We publish set times for events as soon as available on the relevant event page.
Please note, set times are subject to change so please use as a guide only.
Do you have a Cloak Room?
Our Cloak Room is located adjacent to Door 22 in the Arena Foyer. Please note, the Cloak Room is not available for all events.
The following items are available from the Cloak Room:
- Booster seats: Booster seats are available on request, subject to availability. Numbers are limited.
- Earplugs: Complimentary earplugs are available from our Cloak Room. Alternatively, please approach our friendly staff if you require earplugs.
The Adelaide Entertainment Centre is committed to providing an accessible and inclusive venue for all our guests, and offers a range of accessibility options and facilities to ensure all patrons have an enjoyable event experience.
For detailed information regarding accessibility, please click here.
Cameras, Videos & Recording Devices
While we want you to be able to re-live the epic experiences you have at our venue, camera equipment can get in the way of other patrons.
Due to copyright laws and as a courtesy to other guests, video cameras, monopods, tripods, selfie sticks, audio recording devices and professional cameras (those including telephoto or zoom lenses) are not permitted.
There are also instances when the artist prefers to perform in a phone-free environment, meaning smart devices may be prohibited. If this applies to your event, details will be published on the relevant event page.
The Adelaide Entertainment Centre offers more than 1,400 onsite car park spaces, including a number of designated accessible parking spaces close to main entry points.
For detailed information on car parking at the Adelaide Entertainment Centre, including maps, please visit our Getting Here page.
A baby change room is available in the Arena Foyer adjacent to Door 22.
For children’s events we offer dedicated pram cloaking area. Please ask a member of our friendly team on arrival for details.
Fan Mail & Gifts
The Adelaide Entertainment Centre is unable to accept requests for letters, gifts and other items to be passed on to or signed by artists. We accept no responsibility for items forwarded to us or for their return.
First Aid Room
The Arena has dedicated first aid rooms adjacent to Doors 1 and 12 on our Foyer Level. The Theatre has a first aid room located in its Foyer. Volunteers from the St. John Ambulance staff attend most events. Please ask our friendly staff immediately should you or a companion be in need of medical assistance.
We keep a register of all lost property. If you misplace an item during your visit to the Adelaide Entertainment Centre, click here to complete our Lost Property form or contact our team at 08 8208 2222. All lost property is kept for a period of four weeks, after which time appropriate items are donated to local charities.
Male and female toilets, including accessible toilets, are located throughout the venue.